Return Policy

Return (Right of Resolution)

The Customer may exercise their right of resolution (return the purchased goods) within 30 days from the day they physically acquire their jewel.

To do this, you must contact us via email silvergalleryjewels@gmail.com, using the term "Free Resolution" or "Return" as the subject of the same email. In this email, you must mention that you make use of your right of returning your jewelry, indicating the order number, customer name, customer address and the date on which you request this right.

After this communication, you must, within 30 (thirty) days from the date of communication of your return, send the item to the following address:

Rua Mariano de Carvalho, 230, R/C 0D,
4410-483 Arcozelo, Vila Nova de Gaia, Porto
Portugal

Sending the order back must be done by registered mail. Returned goods must be in perfect condition. The packaging must be returned in full with all documentation received.

The Customer must always request a receipt proving that the order has been sent. The costs of this shipping are borne by the customer.

After receiving the order and checking its status and presence of necessary documentation, the amount paid will be refunded in full.

The refund method will depend on the payment method used and will be the same as the one used in the initial transaction.

In the event that items are damaged or components are missing, refunds will not be possible. Therefore, the item will again be sent to the address initially sent.

Warranty

Silver Gallery items are guaranteed for 2 years from the date the Customer receives their order.

The warranty cannot be applied in cases where the parts show evidence caused by abnormal wear, inappropriate use, accidents and repairs not carried out by the brand. States of deformation caused by everyday life and inadequate cleaning conditions are also included in the warranty exclusion reasons.

As all jewelry is somewhat delicate, here are some of the essential cares to take with them:

- Avoid contact with water;
- Avoid contact with cosmetic products, perfumes and makeup;
- Avoid contact with abrasive surfaces;
- Clean the jewelry with a soft, dry cloth;
- Store in a dry, moisture-free place.

If you want to make use of the warranty on your jewelry and it is not included in the warranty exclusion reasons, you must send an email with the subject "Guarantee" to our email address silvergalleryjewels@gmail.com. In your email, you must indicate the order number, address and customer name.

The jewelry must be sent to the following address: Rua Mariano de Carvalho, 230, R/C 0D, 4410-483 Arcozelo, Vila Nova de Gaia, Porto, Portugal.

Shipping must preferably be by registered mail, requesting proof of shipping. Shipping costs are borne by the Customer.

After confirming that the item is within warranty, it will be repaired or replaced and sent back to the indicated address at no additional cost.